Return Policy: Dear Customers,
Please read the following details before submitting return requests.
• The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. - No restocking fee
• The buyer changes their mind* about a purchase and returns an item in the original condition outside of the return window - Up to 20% of item’s price.
• The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. - No restocking fee. The SaharaGaming pays for return shipping, but can file a claim with the carrier or insurance company, if they purchased insurance.
• The buyer receives a used or damaged item. - No restocking fee. The SaharaGaming can file a claim with the carrier or insurance company, if they purchased insurance.
• The buyer changes their mind* about a purchase and returns a non-media item within the return window but the SaharaGaming receives the item damaged or materially different than how it was originally shipped to the buyer. - Up to 50% of item’s price.
• The buyer returns a book within the return window with obvious signs of use.- Up to 50% of item’s price
• The buyer returns a CD, DVD, VHS tape, , cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap). - Up to 50% of item’s price.
• The buyer changes their mind* and returns open software or video games. - Up to 100% of item’s price
• The buyer returns an item they received materially different from what they ordered. - No restocking fee.
• With the exception of items deemed DOA (Dead On Arrival), the customer is responsible for covering the return costs, whether initiated by us or directly by the customer.
• Denial of Return/Refund Requests: No return label or refund will be issued for items flagged as part of a false claim.
• Policy Violation Consequences: Such actions will be considered a breach of our return policy, and we reserve the right to take further action if necessary.
